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Frequently Asked Questions

Caring Solutions
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We are here to help you through this difficult time and problem solve what to do. Have questions or concerns? Please don’t hesitate to call us at 480-584-1874 or fill out our Contact Form and we will follow up with you ASAP.

What Is In-Home Euthanasia?

Dr. Kelly Collins is committed to helping your pet’s end of life transition be pain free and without stress or anxiety. Remaining in your family’s home during this difficult time allows for a peaceful, stress-free passing for your pet. Additionally, many of our pet owners appreciate the ability to grieve privately in the comfort, safety and peace of their own homes rather than in a public setting.  There is also huge benefit to the other pets in the home as they will understand the process and be at peace given the ability to understand what has happened to their friend.

Why Should We Choose in Home Comfort, Hospice and Euthanasia?

There is no better place than the warm, loving and familiar surroundings of their own home. Not only is it less stressful on your pet, it also allows you as the pet parent to have the privacy you need to cope with the decision of having to say goodbye. For this reason, we make every effort to take time and explain the process to you and your family and to create a quiet and unrushed experience within the privacy of your own home.  Choosing our services also allows any pets in the house to understand what has occurred.  It will prevent any potential anxiety of loss your other pets have when their friend just “disappears”.  Animals are very intuitive and almost everyone, even young ones, will understand what has occurred.  It is curious and special to witness how peaceful they are given the opportunity to be present.

How do I know when to let go?

Chances are, if you are visiting this website, you are questioning how to know when to make this decision.  You don’t want to decide too early…or too late. The responsibility of making this decision is often unexpected, unwelcome and overwhelming. The time is drawing near and you want to be prepared and want to be confident in the timing of helping your pet pass peacefully avoiding pain and suffering.  It is one of the most difficult decisions you will make for your cherished friend but also one of the most beautiful gifts you can give your pet.  Most everyone wants to avoid pain and suffering at the end of life.  As their owner, guardian, advocate and caregiver, they depend on you for everything and are depending on you now to help them transition peacefully when they are at that point.  

You will hear from different sources some incorrect informations such as “you will know…”, “He will tell you…” or “when she is not eating anymore…” or “he can’t stand anymore…”   These are NOT RELIABLE criteria and frequently lead to inadvertently causing prolonged pain and suffering.  Animals are very resilient and they hide their suffering and pain instinctively.  By the time they are showing symptoms, by the time they are not eating, by the time “you can see it in their eyes…”, they are in final stages are suffering.  One accurate statement you may hear is, “It is better to be a week early than a day late”.  This is one to take to heart.

Our doctors can help you decide if the right time is now or if you have some more time.  Sometimes it becomes clear during a phone call and sometimes it requires a “Quality of Life” visit with a vet which can be either your primary vet or with one of our vets at your home.  We are here to help you figure out the best course of action for you and your family.

What if my pet is not likely to be friendly?

This is not a problem.  Dr. Kelly Collins is very experienced with pets who may not appreciate seeing someone who they do not know.  Perhaps your pet is in pain and has become very sensitive to things.  Dr. Collins knows how to approach and diffuse these situation so both you and your pet can relax and be at peace during the process.  Please let us know if your pet may be one of these special cases and she will be prepared to makes things go smoothly. In most situations, you and the doctor will have some discussion about your concerns prior to arrival.  

What are some factors used to assess a pet’s Quality of Life?

As your pet’s caregiver, you want your pet to have the best quality of life possible. You want as much time with your pet as possible but not at the expense of their well-being.  It can be very hard for people to know when is the “right time”.  Below are some Quality of Life parameters to help you assess how your pet is doing.  Of course you can call us as well and we can walk you through the situation.  

Quality of life is defined and assessed by a combination of your pet’s physical and mental wellbeing. At Pet’s at Rest, we feel these are the most important factors for you to consider regarding your pet’s end-of-life care:

Pain, Playing and Ability to Move Around – Does your pet have difficulty walking, getting up or down, standing, jumping or even going for a walk? Pain does not always refer to joint pain or moving around. It can present in other parts of the body too. Pain can be expressed with mood changes, not wanting to be petted, not wanting to play, not wanting to eat, a tense abdomen or other behaviors your pet has never exhibited. At a Pet’s at Rest, we can evaluate if your pet is on adequate pain control for their aches and pains. We can monitor pain control to keep them comfortable should end of life issues not need to be addressed just yet.  We make sure that even with pain management medication, they are getting the relief they need and deserve.

Breathing and Shivering – Observing how your companion is breathing can give you a lot of information. Does your pet have difficulty breathing; are they open-mouth breathing or using their abdomen to breathe in or out? Panting when not hot, or for no apparent reason is not normal and needs assessment. Some may position themselves in odd ways in attempts to alleviate difficulty in breathing.  Sometimes animals have to stand to breathe. Breathing problems can abruptly turn into a nightmarish emergency, one that is difficult to see, and one you do not want your pet to go through. Shivering can often signal something is just not right, particularly with a pet that does not usually shiver. Typically it is an indication of pain and not chilliness.  We recommend a complete evaluation as the end of life becomes closer, to prevent any suffering.

Eating and Drinking – Is your pet able to eat and/or drink easily and with desire? Typically end of life brings a lack of wanting to eat or drink. Their appetite can change or they may not be able to physically eat any longer. Does your companion lack interest is his or her favorite foods/treats? These changes may indicate it is time to prepare for an end of life decision. They might want to eat but be unable to do so without hand feeding. Some or all of these significantly decreases their quality of life.  Dehydration is uncomfortable for anyone and a few cc/s of water here and there are not suffice to alleviate the dehydration.  You have the opportunity to prevent your pet from going through the starvation/dehydration process prior to death.  Typically, waiting until they have not eaten or drank for days, means it is past time. 

Hygiene – Most pets have a strong desire to keep themselves clean and free of urine and feces. If there is a sudden change in this behavior, there are a few things to consider.  Perhaps they have a UTI (urinary tract infection) or a disease process that is contributing to the soiling behavior. Perhaps it is too hard to get up and go outside to relieve themselves as desired.  This is typically distressing for a pet. Although there are situations where a pet can be managed during incontinence, these situations usually require constant care and take a toll on the family and pet. Some of these issues effect the pets mental quality of life.  It is not selfish for these type of concerns to lead to end-of-life discussion with a professional.  During these conversations, frequently veterinarians can pick up on other clinical signs that may not be as obvious to owners.

Happiness and Sociability – Your pet’s happiness is very important, you can assess this by observing whether they wag their tail the way they have always done. Ask yourself and family some questions as follows.  Do they spend time with you and your family? Do they enjoy your time, comfort and petting? Do they still greet you when you come home? Changes in attitude (depression, aggression or confusion) can signal the need to address end of life options. Not enjoying their usual activities is a sign that they may be suffering.

More Bad Days Than Good Days:  Sometimes your pet might cycle with their symptoms and have good days and bad days. The goal, of course, is to have more good days than bad days. It is important to keep track of the good and bad days, so you have evidence when you need to make the tough decision to let them pass easily.

Your Well-Being – Although this can feel selfish, it is not! You and your family’s well-being is also an important consideration. There are times when it becomes important to look at the big picture and assess not only your pet but also your health, emotional well being, time commitment, effects on family (furry and human) and even finances. Our veterinary team knows and respects the fact that every pet owner, pet, and situation is extremely different so you will not feel judged. We will do a quality of life assessment to help pet owners understand the health problems their pets may be facing and the different care options that are available.

What do I do if I have other Pets?

If you have other pets especially if they are close to each other, this is one of the most important reasons to choose in-home euthanasia.  Many pets will be confused and anxious if their friend just “disappears” and never comes home.  They can be confused if not permitted to be in the vicinity of their friend during or after passing.  They cannot process why their friend has left and hasn’t come home. Choosing our services also allows any pets in the house to understand what has occurred.  It will prevent any potential anxiety of loss your other pets may experience.  Animals are very intuitive and almost everyone, even young ones, will understand what has occurred.  It is curious and special to witness how peaceful they are given the opportunity to be present.

We are experienced in how to handle other pets during the process…even if they might be high energy, upset or confused.  The veterinarian will work with you and your pets to create a situation that honors all pets at the home and you.

Will Doing Euthanasia at Home Alleviate My Pet’s Stress?

Yes!  Your pet will just view the situation as a new friend coming to visit.  There will be no need to walk into a vet’s office.  The car ride is avoided.  There are no unfamiliar smells, sounds and experiences that can cause your pet to stress or be anxious, especially during a compromised state of health.  You will not need to deal with other animals and people who you do not know well.  Frequently pets are old, sick or weighing more than you can handle or unable to even stand up easily and walk.  All of these situations are avoided when our veterinarian comes to your home.  We are also experienced in pets who may not want to be touched or handled for a variety of reasons.  Our goal is to eliminate anxiety, stress and fear so that your pet is comfortable, in their own home surrounded by their happiest memories. In-home euthanasia is a wonderful alternative to the veterinary clinic, or an emergency veterinarian practice. We are able to make this experience much more intimate, peaceful and compassionate for you and your pet.

Where Can Our Services Be Performed?

We can be most anywhere.  Most typically, your pet is the most comfortable in his favorite sleeping spot in your house or where everyone hangs out…it can be wherever your pet decides to lay down that day.  We can be in your home, outside or even in a park.  Often we are in your bedroom, on a bed, under a table, in a closet and even in your lap.  The most important thing is an environment where they are most comfortable at the moment and feeling loved. 

What Should I Expect During In-Home Euthanasia?

Our veterinarians work closely with each pet owner to create a safe, predictable and compassionate experience. You can select a location where your pet is most comfortable, be that indoors or outdoors, in a comfortable chair or bed. You are welcome to hold your pet in your lap or in your arms – whatever feels best for you and your pet depending on the condition of your pet. You can have friends and family present for emotional support, or you may wish to keep this a private, personal experience.  After visiting with your pet for a few minutes, a calming medication is given that will allow your pet to slowly “fall asleep” over about 5 minutes. Once your pet is “asleep”, a second medication is given that will allow your pet to pass peacefully and with out any distress or discomfort.

What Happens Afterwards?

Most of the time, we will have decided how your pet will be handled prior to our visit.  After confirming your pet’s passing, you will be given time to visit privately if you want that.  Unless you are caring for your pet after passing, our vet will make all the arrangements and take your pet with us.  We have a gurney with wheels to facilitate moving your pet to our car but will need one other persons help to lift the gurney into the car.  If you choose to have your pet’s ashes returned to you, there are 3 options: 1 – We will deliver the ashes to you local primary vet, 2- You can pick up the ashes at the crematory or, (3) we can mail them to you via USPO with tracking for a fee.  Our vet will discuss the options and help you decide what you want.  You will be able to call or text afterward to get updates as to where you pet is at during the process.  Your pet will be handled with dignity and respect through out the entire process.

What is your Return, Refund, and/or Cancellation Policy?

We offer a refund for all cancellations with a 12 hour minimum notice less a 5% booking/credit card fee, prior to services being rendered and our veterinarian in route. If the veterinarian arrives and the situation is such that euthanasia is no longer the best option for a variety of reasons, you will be charged a $150.00 consultation fee and refunded the difference less credit card fees plus any add-on fees that originally applicable. If your pet has passed while one of our veterinarians is in route, the pet pick-up and after-care fees will apply plus any add-on fees originally applicable. There are no refunds for services rendered or for cancellations with less than 4 hours notice.

I am struggling with the loss (or potential loss) of my pet. Can you help?
You are not alone and many people desire or need help processing the loss of their pet. As part of our service, we offer a private “PET COMPASSION CARELINE”. They are trained in grief counseling and understand how impactful the loss of a beloved pet can be and are available to offer support at no fee to you. There are also many virtual Pet Loss Support Groups where individuals grieving the loss of an animal can connect online with others who have experienced the loss of their pet.
Do you offer a discount for a second pet at the same visit?
Yes. After making the appointment for the first pet, make a second appointment choosing the “Second Pet Services” option. The discount of $60 will be automatically applied to all euthanasia services and fees for distance and/or after-hours do not apply.
How long is the appointment?
Most typically, our veterinarian is at your home for about 30 minutes but occasionally things move along quicker. We do not want to rush you or your pet through this process; we honor and respect the special bond you have with your pet. But, we also do not want to be a “visitor” that stays too long and need to be considerate of other owners who are waiting for our arrival. Our veterinarians are sensitive to everyone time.


"Dr. Kelly Collins made the passing of our wonderful dog, Duke, so peaceful.  She was prompt in contacting us to discuss our options, professional and so kind.  She was flexible when we needed her to come sooner and was completely focused on Duke, despite us talking and our other dog being right there.  I can not tell you what it means when your pet passes so peacefully.  Dr. Collins treated Duke with such love and kindness, was so polite and patient with us and other dog and I will always be so grateful!"

Lori L.


"It has been very difficult to say goodbye to our dog Charlie. We are very grateful for your care, understanding and professionalism! We highly recommend Kelly to anyone in need of this service."

Alex S.


"Thank you for making this emotional time easier, with love and professional skill. We feel that we have done everything right and given our Marty a peaceful parting which made it better for our entire family."

Sally D.


"Thank you so much for helping us yesterday.  It really made a difference."

Greg W.


"We recently had to let our cat, Loki, go after 12 good years with me and my wife. I could not have asked for anyone better to help us say goodbye.  The vet was compassionate and kind.  She gave us as much time as we needed to say goodbye, and even let us share some stories without feeling rushed.  When ever we had a question, they responded quickly and thoroughly.  My wife and I also treasure the paw print we were able to get.  You can definitely tell they do the service out of care and passion.  If it is time to say goodby, as hard as it is, I could not recommend anyone else more than I can recommend these guys."


John B


"I want to thank you for encouraging me to keep Guinness at home and you working around him.  When Lexi would be hospitalized, I would come home without her and they would look all over the house for her.  Having the others be there, like you said, helped them process what was going on.  It is such a difficult thing to go through but your peaceful, caring and kind nature made it a little easier.  I hope when the time comes again I can do it at home rather than a clinic setting.  It makes a huge difference in coping with the grief."

Julie Ann C.


"Thank you Dr. Collins again for your gracious kindness shown to us and more importantly our Carrington.  I cannot put into words how much your kindness meant as well as your prompt response to our request to come to our home.  It meant the world to us you cared enough to do so.  I thank God for such wonderful people like you in this world."

Patti L.


"Dr. Collins, a mere thank you does not express our appreciation of your tenderness and compassion with Linus and our family.  We were all blessed to have found you."

Marta, Joyce and Lilly.


"Dear Dr Collins,  Thank you very much for coming to our home and helping Pandora through her last journey.  Your calm, quiet presence helped us handle a truly heart-breaking experience.  Putting her in your red blanket and front seat of your car was so very special.  Thank you."

Kim and Nancy S.


"Hi, you’ve probably heard it a thousand times but thank you very much for coming to our house with all our dogs and helping in a sad time with Fizz yesterday. You are great at what you do and we appreciate your grace and compassion. It is a wonderful service you provide. I’m not sure how you do it but I’m glad you do.  Thank you very much."



"Very sensitive and caring in a very difficult time. Explained everything that was going to happen. She made it as stress free for our poor dog. Would highly recommend.  "

Mike R.


"Kelly is an amazing person. She made us feel more comfortable in a horrible situation. It was quick and painless for him. I’m so glad we found her and we were able to do it in own home so he was not terrified having to get in a car and go to a vet. She also gave us a free paw print that you can add a photo to. I highly recommend her.  "



"I wanted to give you a heart felt thanks for taking care of Bleu and coming to our aid when we needed you. We received Bleu's ashes today and a paw print.  "

Gerald and Myron


"She was very caring and compassionate, she loves dogs also and she understood how difficult it is to the owner. She was very professional yet human and provided a very peaceful passing of my dog. I did it at home and I recommend anyone if possible to do it that way. Thank u Kelly.  "

Aurelio W.


"I just wanted to express my gratitude to you for helping me through one of the hardest experiences I’ve ever encountered. About a month ago, I spoke to you on the phone and you provided me with so much information that I, unfortunately, did not receive from previous vets. You were so kind and compassionate on a day that I needed that most. Thank you again for helping me with Lucy. I hope you have a wonderful holiday season.  "

Kelly H.


"You deserve all the accolades. Kind, caring and professional. Kept an old guy from losing it altogether. You are appreciated. Many thanks.  "



"Hello. I just wanted to drop you a quick note to say thank you so much for taking care of our sweet Lily girl on Wednesday. Everything I read is true. You are very kind and gentle and eased my mind. It was a very hard decision but I could not have asked for a better experience. Thank you again.  "

Lily’s mom


"Dr. Collins is a kind, gentle vet who respectfully and caringly helped our beautiful kitty pass to the other side. I got to hold my girl in my arms in our home as she passed, which I am so grateful for.  "